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All Outputs (22)

Lose the fags: Community social marketing (2011)
Book Chapter
Spotswood, F. (2011). Lose the fags: Community social marketing. In J. French, L. Reynolds, & R. Merritt (Eds.), Social Marketing Casebook. London: SAGE

This case study describes in detail the Lose the Fags social marketing intervention which was managed by Fiona Spotswood (National Social Marketing Centre, now Bristol Social Marketing Centre) and Sarah Clarke (Stockport PCT) as part of the NSMC's Na... Read More about Lose the fags: Community social marketing.

Understanding the clients aspirations and fears (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Understanding the clients aspirations and fears. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter
Ng, I., Parry, G., McFarlane, D., & Tasker, P. (2011). Towards a core integrative framework for complex engineering service systems. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

The challenges arising in the evolution of the triple helix institutional system (2011)
Book Chapter
Razak, A. A., & Saad, M. (2011). The challenges arising in the evolution of the triple helix institutional system. In M. Saad, & G. Zawdie (Eds.), Theory and Practice of Triple Helix Model in Developing Countries (191-206). Routledge

INTRODUCTION AND BACKGROUND OF STUDY Malaysia’s first formal science and technology policy was introduced in 1986 (National Science and Technology Policy II 2000–2010 [NSTPII] 2000). One of the major programs of this policy was the provision of g... Read More about The challenges arising in the evolution of the triple helix institutional system.

Understanding services and the customer response (2011)
Book Chapter
Dhaliwal, S. J., Macintyre, J., & Parry, G. (2011). Understanding services and the customer response. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Are you being served? (2011)
Book Chapter
Macintyre, M., Parry, G., & Angelis, J. (2011). Are you being served?. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Complex deployed responsive service (2011)
Book Chapter
Parry, G., McLening, M., Caldwell, N., & Thompson, R. (2011). Complex deployed responsive service. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Goods, products and services (2011)
Book Chapter
Parry, G., Newnes, L., & Huang, X. (2011). Goods, products and services. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Philosophy of leadership (2011)
Book Chapter
Case, P., French, R., & Simpson, P. (2011). Philosophy of leadership. In A. Bryman, D. Collinson, K. Grint, B. Jackson, & M. Uhl-Bien (Eds.), SAGE Handbook of Leadership (685-727). London: Sage

We do not intend this chapter to be simply a dry chronicle or catalogue of leadership philosophies. For one thing, even were such an audacious project pursued, it would doubtless prove to be more than anyone could possibly accomplish in a lifetime an... Read More about Philosophy of leadership.

Downplaying leadership. Researching how leaders talk about themselves (2011)
Book Chapter
French, R., & Simpson, P. (2011). Downplaying leadership. Researching how leaders talk about themselves. In D. Bell (Ed.), Political Leadership. Sage

This chapter identifies the notion of downplaying leadership. Whilst some attempt is made to explore the meaning of this practice, our primary intention is to describe a method and framework for analysing the transcripts of leadership interviews. Th... Read More about Downplaying leadership. Researching how leaders talk about themselves.

Service enterprise transformation (2011)
Book Chapter
Purcahse, V., Parry, G., & Mills, J. (2011). Service enterprise transformation. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD... Read More about Service enterprise transformation.

Complexity management (2011)
Book Chapter
Parry, G., Purchase, V., & Mills, M. (2011). Complexity management. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. Springer: London

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.

Complex engineering service systems: A grand challenge (2011)
Book Chapter
Ng, I., Parry, G., Maull, R., & McFarlane, D. (2011). Complex engineering service systems: A grand challenge. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.

Enterprise imaging (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Enterprise imaging. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.