V Purcahse
Service enterprise transformation
Purcahse, V; Parry, Glenn; Mills, J.
Authors
Contributors
I Ng
Editor
Glenn Parry Glenn.Parry@uwe.ac.uk
Editor
P Wilde
Editor
D McFarlane
Editor
P Tasker
Editor
Abstract
This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD partners in the ATTAC enterprise which delivers a through life support programme in the Defence sector. The transformation will be explored within three sections. The first illustrates and further develops current un-derstanding of the drivers and challenges inherent in the move to service. In the second section the need for a ‘holistic enterprise perspective’ for service delivery in complex engineering systems is discussed and illustrated through the ATTAC case study. Finally the challenges in undertaking such a complex transformation process are discussed. The frameworks created may support future service enter-prise leaders in identifying and communicating to all stakeholders the key drivers for the transition to through-life support services and assessing key barriers which may be faced in managing their own transformation.
Citation
Purcahse, V., Parry, G., & Mills, J. (2011). Service enterprise transformation. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer
Publication Date | Jan 1, 2011 |
---|---|
Peer Reviewed | Peer Reviewed |
Book Title | Complex Engineering Service Systems: Concepts and Research |
ISBN | 9780857291882 |
Keywords | complex service systems, engineering management, PSS, product-service systems, transformation strategy |
Public URL | https://uwe-repository.worktribe.com/output/971108 |
Publisher URL | http://www.springer.com/engineering/production+eng/book/978-0-85729-188-2 |
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