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Looking for the light in a dark age (2025)
Newspaper / Magazine

Professor Glenn Lyons shares his pessimism at the emergence of a new ‘Dark Age’ in which steps towards more sustainable and thoughtful transport policies are being frustrated. He tries to find a way of approaching this situation positively.

Spaces of uncertainty, vulnerability, and disquiet: Reflecting on the classroom experiences of LGBTQ+ STEM academics (2024)
Presentation / Conference Contribution

Even in institutions that consider workplace diversity a positive contributor to institutional success, LGBTQ+ employees often characterise their workplaces as spaces of disquiet and personal compromise. Such experiences persist despite awareness of... Read More about Spaces of uncertainty, vulnerability, and disquiet: Reflecting on the classroom experiences of LGBTQ+ STEM academics.

Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world? (2025)
Journal Article

The main aim of this paper is to identify whether chatbots are useful for customer service, how they are impacting customer service in banking, and how professionals feel about the future impact of chatbots. Employing a largely qualitative approach,... Read More about Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?.