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Improving sessional teachers’ reliability and consistency in marking through processes of standardisation and moderation (2025)
Book Chapter

It is rare, but quite possible, that a mark that is low by just a few percentage points in one module can alter a student’s final degree classification. Consequently, seeking consistency across a marking team assessing a cohort of students is as much... Read More about Improving sessional teachers’ reliability and consistency in marking through processes of standardisation and moderation.

Ink For Printmakers (2025)
Book

Inks have remained a fundamental aspect of the printing process for thousands of years. In this comprehensive and accessible guide, Stephen Hoskins and Michael Craine trace the development of inks from ancient China, through the Middle Ages and the i... Read More about Ink For Printmakers.

Ink for Printmaking (2025)
Book

The ultimate guide to printing inks and processes, from the pigment to the printmaker.

Since printing's invention in the sixth century, inks have remained a fundamental aspect of the printing process. In this comprehensive and accessible guide, St... Read More about Ink for Printmaking.

Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world? (2025)
Journal Article

The main aim of this paper is to identify whether chatbots are useful for customer service, how they are impacting customer service in banking, and how professionals feel about the future impact of chatbots. Employing a largely qualitative approach,... Read More about Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?.

Looking for the light in a dark age (2025)
Newspaper / Magazine

Professor Glenn Lyons shares his pessimism at the emergence of a new ‘Dark Age’ in which steps towards more sustainable and thoughtful transport policies are being frustrated. He tries to find a way of approaching this situation positively.

Surgical decision-making regarding hearing and ear reconstruction in craniofacial microsomia: Exploring caregiver narratives (2025)
Journal Article

Treatment decision-making is an integral but complex part of healthcare, particularly in the context of craniofacial surgeries. The aim of the current study was to explore caregiver narratives to inform future surgical care delivery and best practice... Read More about Surgical decision-making regarding hearing and ear reconstruction in craniofacial microsomia: Exploring caregiver narratives.