FBL Dept of Business & Management

Service recovery performance in a public healthcare environment: Antecedents and outcomes (2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, December). Service recovery performance in a public healthcare environment: Antecedents and outcomes. Paper presented at Decision Sciences Conference, Boston, USA

Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin' (2004)
Journal Article
Mulholland, K. (2004). Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'. Work, Employment and Society, 18(4), 709-724. https://doi.org/10.1177/0950017004048691

This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment rela... Read More about Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'.

Understanding the postgraduate education market for UK-based students: a review and empirical study (2004)
Journal Article
Donaldson, B., & McNicholas, C. (2004). Understanding the postgraduate education market for UK-based students: a review and empirical study. International Journal of Nonprofit and Voluntary Sector Marketing, 9(4), 346-360. https://doi.org/10.1002/nvsm.259

A switch will induce a better pitch (2004)
Presentation / Conference
Prabhakar, G. P. (2004, November). A switch will induce a better pitch. Paper presented at pm days' 04, Vienna, Austria

The research in the field of project management has already highlighted leadership styles with respect to group and task needs in the project and individual performance levels. This paper is based on the assumptions that leadership challenges are far... Read More about A switch will induce a better pitch.

Rethinking consumer disadvantage: The importance of qualitative research (2004)
Journal Article
Woodliffe, L. (2004). Rethinking consumer disadvantage: The importance of qualitative research. International Journal of Retail and Distribution Management, 32(11), 523-531. https://doi.org/10.1108/09590550410564755

This paper provides insight into the behaviour and attitudes of an under-researched group of consumers, and identifies some useful pointers for future research on consumer disadvantage. More specifically, the paper explores the relationships between... Read More about Rethinking consumer disadvantage: The importance of qualitative research.

The teaching of services marketing (2004)
Presentation / Conference
Hilton, T., Hughes, T., & McDowell, R. (2004, November). The teaching of services marketing. Paper presented at Services Marketing Conference, Liverpool, UK

What about the workers? Bringing the experience of job insecurity into the flexibility debate (2004)
Book Chapter
Conley, H. (2004). What about the workers? Bringing the experience of job insecurity into the flexibility debate. In P. Stewart (Ed.), Employment, Trade Union Renewal and the Future of Work: The Experience of Work and Organisational Change. Palgrave Macmillan

The nature of practical knowledge: Problematic issues with knowledge creation and dissemination in project environments (2004)
Presentation / Conference
Cicmil, S. (2004, September). The nature of practical knowledge: Problematic issues with knowledge creation and dissemination in project environments. Presented at Invited to address the project team (University of Vaasa and Vaasa Municipality) on the EU funded PROLAB project: Team integration strategies on public sector construction projects, Vaasa, Finland

Enterprise resource planning: a UK aerospace perspective (2004)
Presentation / Conference
Parry, G., Price, P., & James-Moore, M. (2004, September). Enterprise resource planning: a UK aerospace perspective. Paper presented at Proceedings of the 2004 logistics research networks annual conference, Dublin, Ireland

Partnership at work and worker participation: an NHS case study (2004)
Journal Article
Tailby, S., Richardson, M., Stewart, P., Danford, A., & Upchurch, M. (2004). Partnership at work and worker participation: an NHS case study. Industrial Relations Journal, 35(5), 403-418. https://doi.org/10.1111/j.1468-2338.2004.00323.x

Outputs (65)