N. Ashill
Service recovery performance in a public healthcare environment: Antecedents and outcomes
Ashill, N.; Carruthers, Janet; Krisjanous, J.
Citation
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, December). Service recovery performance in a public healthcare environment: Antecedents and outcomes. Paper presented at Decision Sciences Conference
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | Decision Sciences Conference |
| Start Date | Dec 1, 2004 |
| End Date | Dec 1, 2004 |
| Publication Date | Dec 1, 2004 |
| Peer Reviewed | Peer Reviewed |
| Keywords | service recovery, public healthcare |
| Publisher URL | http://www.decisionsciences.org/publications/proceedings.asp |
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