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Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'

Mulholland, Kate

Authors

Kate Mulholland



Abstract

This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment relationship, making pay, productivity and work intensification the source of conflict. In adopting Martinez Lucio and Stewart's (1997) notion of the collective worker, the article will show that in subordinated work conditions, workers engage in a recipe of informal collective practices that are organically borne out of their daily work experiences.

Citation

Mulholland, K. (2004). Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'. Work, Employment and Society, 18(4), 709-724. https://doi.org/10.1177/0950017004048691

Journal Article Type Review
Publication Date Dec 1, 2004
Journal Work, Employment and Society
Print ISSN 0950-0170
Publisher SAGE Publications
Peer Reviewed Peer Reviewed
Volume 18
Issue 4
Pages 709-724
DOI https://doi.org/10.1177/0950017004048691
Keywords informal collective responses, tacit alliances, trade union organization
Public URL https://uwe-repository.worktribe.com/output/1056550
Publisher URL http://dx.doi.org/10.1177/0950017004048691




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