Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'
(2004)
Journal Article
Mulholland, K. (2004). Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'. Work, Employment and Society, 18(4), 709-724. https://doi.org/10.1177/0950017004048691
This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment rela... Read More about Workplace resistance in an Irish call centre: Slammin', scammin' smokin an' leavin'.