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All Outputs (74)

Prioritisation of operations improvement projects in the European manufacturing industry (2014)
Journal Article
Garza-Reyes, J. A., Kirkham, L., Kumar, V., & Antony, J. (2014). Prioritisation of operations improvement projects in the European manufacturing industry. International Journal of Production Research, 52(18), 5323-5345. https://doi.org/10.1080/00207543.2014.903345

To improve their competitive ability, organisations are turning towards implementing improvements into their operations and processes. Whilst operations improvement projects are often identified with relative ease, resource constraints limit the abil... Read More about Prioritisation of operations improvement projects in the European manufacturing industry.

Agencies and clients: Co-creation in a key B2B relationship (2014)
Presentation / Conference
Hughes, T., & Vafeas, M. (2014, September). Agencies and clients: Co-creation in a key B2B relationship. Paper presented at International Colloqium of Relationship Marketing, Newcastle, UK

This is an empirical study of co-creation in the context of the relationship between clients and their advertising agencies. This is the first study to conduct dyadic interviews with a number of clients and their agencies in examining the co-creation... Read More about Agencies and clients: Co-creation in a key B2B relationship.

An ERP knowledge transfer framework for strategic decisions in knowledge management in organization (2014)
Journal Article
Jayawickrama, U., Liu, S., & Smith, M. (2014). An ERP knowledge transfer framework for strategic decisions in knowledge management in organization. International Journal of Innovation, Management and Technology, 5(4), 301-308. https://doi.org/10.7763/IJIMT.2014.V5.530

Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge t... Read More about An ERP knowledge transfer framework for strategic decisions in knowledge management in organization.

Cutting cost in service systems: Are you running with scissors? (2014)
Journal Article
Thenent, N., Settanni, E., Parry, G., Goh, Y. M., & Newnes, L. (2014). Cutting cost in service systems: Are you running with scissors?. Strategic Change, 23(5-6), 341-357. https://doi.org/10.1002/jsc.1981

A rigorous link between the domains of cost estimation, systems theory and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of systems, particularly service... Read More about Cutting cost in service systems: Are you running with scissors?.

Value and servitization; Creating complex deployed responsive services (2014)
Journal Article
Parry, G., & Tasker, P. (2014). Value and servitization; Creating complex deployed responsive services. Strategic Change, 23(5-6), 303-315. https://doi.org/10.1002/jsc.1978

This paper presents a value framework which captures how manufacturing engineering firms are transforming from product to complex service provision where the service is delivered within the customer’s dynamic environment and their ability to capture... Read More about Value and servitization; Creating complex deployed responsive services.

The genesis of a scientific community: the British Universities Industrial Relations Association and the field of industrial relations in Britain, c.1950–1983 (2014)
Journal Article
Voskeritsian, H. (2014). The genesis of a scientific community: the British Universities Industrial Relations Association and the field of industrial relations in Britain, c.1950–1983. Labor History, 55(4), 501-518. https://doi.org/10.1080/0023656X.2014.948706

© 2014, © 2014 Taylor & Francis. Scholarship dealing with labour-related topics has been prevalent in Britain from the early twentieth century, but a scientific field dedicated exclusively to the study of industrial relations did not emerge until t... Read More about The genesis of a scientific community: the British Universities Industrial Relations Association and the field of industrial relations in Britain, c.1950–1983.

Servitization as a driver for organizational change (2014)
Journal Article
Vendrell-Herrero, F., Parry, G., Bustinza, O., & O'Regan, N. (2014). Servitization as a driver for organizational change. Strategic Change, 23(5-6), 279-285. https://doi.org/10.1002/jsc.1976

Servitization is the move towards selling traditional product to selling a wide range of product-service bundle combinations. This movement contributes to firm sustainability and profitability and hence the competitiveness of nations. Key points:... Read More about Servitization as a driver for organizational change.

Ubuntu (2014)
Book Chapter
Bolden, R. (2014). Ubuntu. In D. Coghlan, & M. Brydon-Miller (Eds.), The SAGE Encyclopedia of Action Research. London: SAGE

The concept of Ubuntu is an alternative to individualistic and utilitarian philosophies that tend to dominate in the West. It is a Zulu/Xhosa word, with parallels in many other African languages, which is most directly translated into English as ‘hu... Read More about Ubuntu.

Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry (2014)
Journal Article
Soltani, E., Ahmed, P. K., Liao, Y. Y., & Anosike, P. U. (2014). Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry. International Journal of Operations and Production Management, 34(8), 1003-1027. https://doi.org/10.1108/IJOPM-11-2012-0486

Purpose: The purpose of this paper is to highlight the potential of a qualitative middle-range research approach to contribute to the advancement of operations management (OM) field. Design/methodology/approach -To better signify such contribution, i... Read More about Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry.

Agencies and Clients – a very special relationship 1 (2014)
Presentation / Conference
Hughes, T., & Vafeas, M. (2014, July). Agencies and Clients – a very special relationship 1

Findings from Hughes and Vafeas first stage of research on marketing agencies and clients.

The ghostscape: Developing a servicescape for ghost tourism (2014)
Presentation / Conference
Carruthers, J., & Krisjanous, J. (2014, July). The ghostscape: Developing a servicescape for ghost tourism. Paper presented at Academy of Marketing (2014) Marketing Dimensions: People, Places and Spaces, Bournemouth, UK

Ghost tours are an important part of tourism in many towns and cities over the world. Described as light dark tourism, they are a mix of the macabre and entertainment. As a tourist experience that lies primarily within services an understanding of th... Read More about The ghostscape: Developing a servicescape for ghost tourism.

Resistance as institutional entrepreneurship in unsettled times: The case of early-career academics in critical management studies (2014)
Presentation / Conference
Bristow, A., Ratle, O., & Robinson, S. (2014, July). Resistance as institutional entrepreneurship in unsettled times: The case of early-career academics in critical management studies. Paper presented at EGOS 30th Colloquium, Rotterdam, The Netherlands

In this paper we respond to the subtheme’s call by presenting an empirical study of one important group of university stakeholders, namely early career academics (ECAs), the future of the profession. The purpose of this paper is to explore how this g... Read More about Resistance as institutional entrepreneurship in unsettled times: The case of early-career academics in critical management studies.

Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm (2014)
Journal Article
Rocha-Lona, L., Garza-Reyes, J. A., Baldwin, C., Garza-Reyes, J., & Kumar, V. (2014). Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm. Journal of Manufacturing Technology Management, 25(6), 827-847. https://doi.org/10.1108/JMTM-01-2013-0001

© Emerald Group Publishing Limited. Purpose - The academic literature and motivational theory recognise the positive role of motivation on organisational performance and considers personal development as a key motivational factor. In practice, most o... Read More about Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm.

Assessing the impact of inter-firm relationships on supply chain quality management practices (2014)
Presentation / Conference
Soares, A., Soltani, E., & Liao, Y. (2014, June). Assessing the impact of inter-firm relationships on supply chain quality management practices. Paper presented at 21st European Operations Management Association (EUROMA) conference, University of Palermo, Sicily, Italy

Purpose: Inter-firm relationship has long been considered as a fundamental ingredient for the successful implementation of quality management practices. This importance has been echoed in Deming’s (1986) comment in that the synergy of closer relati... Read More about Assessing the impact of inter-firm relationships on supply chain quality management practices.

Just what the doctor ordered: Measuring service quality in GP practices (2014)
Presentation / Conference
Smith, M. (2014, June). Just what the doctor ordered: Measuring service quality in GP practices. Paper presented at EurOMA Conference 2014, Palermo, Italy

This paper presents the findings from a research project looking at the measurement of service quality in English GP Surgeries. It uses an expert panel to classify questions from an existing large scale survey into the SERVQUAL dimensions, which are... Read More about Just what the doctor ordered: Measuring service quality in GP practices.

The Indian business leader: An exploration of religious and cultural impact on organisational dynamics (2014)
Presentation / Conference
Prabhakar, G. P., & Hancock, C. (2014, June). The Indian business leader: An exploration of religious and cultural impact on organisational dynamics. Presented at Academic Council of the United Nations System (ACUNS) 2014 Annual Meeting – Global Governance: Engaging New Norms and Emerging Challenges, Kadir Has University, Istanbul, Turkey

In recent years a number of very public scandals involving the leadership of large international organisations and the ethical and moral stance adopted by business leaders have attracted media frenzy. Collins (2001) suggests that successful leaders a... Read More about The Indian business leader: An exploration of religious and cultural impact on organisational dynamics.

Therapeutin oder spionin? Qualitative interviews with German senior managers (2014)
Presentation / Conference
Drew, H. (2014, June). Therapeutin oder spionin? Qualitative interviews with German senior managers. Paper presented at 13th European Conference on Research Methodology for Business and Management Studies, Cass Business School, London

Despite the fact that qualitative interviews are reputed to be an effective method of obtaining data from organizational elites, studies are concurrent on a number of obstacles which surround the interviewing of senior management. Problem areas flagg... Read More about Therapeutin oder spionin? Qualitative interviews with German senior managers.

High growth firms in Wales: Effectiveness and importance of innovation to business growth and profitability (2014)
Presentation / Conference
Gkikas, A., Jones-Evans, D., & Mackenzie, N. (2014, June). High growth firms in Wales: Effectiveness and importance of innovation to business growth and profitability. Paper presented at 59th ICSB World Conference, Dublin

The aim of this research is to provide case study evidence on the innovation performance of high-growth SMEs in an uncompetitive regional economy. Drawing on four in-depth case studies and using a comprehensive list of innovation typology we measured... Read More about High growth firms in Wales: Effectiveness and importance of innovation to business growth and profitability.

Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach (2014)
Journal Article
Bhattacharya, A., Mohapatra, P., Kumar, V., Dey, P. K., Brady, M., Tiwari, M. K., & Nudurupati, S. S. (2014). Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach. Production Planning and Control, 25(8), 698-714. https://doi.org/10.1080/09537287.2013.798088

The purpose of this paper is to delineate a green supply chain (GSC) performance measurement framework using an intra-organisational collaborative decision-making (CDM) approach. A fuzzy analytic network process (ANP)-based green-balanced scorecard (... Read More about Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach.