An ERP knowledge transfer framework for strategic decisions in knowledge management in organization

Jayawickrama, Uchitha; Liu, Shaofeng; Smith, Mel

Abstract

Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge transfer has been recognized as one of the most essential antecedents for a successful ERP implementation. This study defines an ERP knowledge transfer (EKT) framework for ERP implementations based on empirical findings which also considers strategic decisions to be made during implementation for effective knowledge management (KM). It classifies specific knowledge elements under ERP package knowledge and business process knowledge separately which needs to be transferred between implementation consultants and business users. In addition, key findings inform industry practitioners on how, why and with-what various types of knowledge have to be transferred during ERP project with the effects of knowledge determinants.

• Journal Article Type: Article
• Acceptance Date: May 1, 2014
• Publication Date: Aug 31, 2014
• Journal: International Journal of Innovation, Management and Technology
• Peer Reviewed: Peer Reviewed
• Volume: 5
• Issue: 4
• Pages: 301-308
• DOI: https://doi.org/10.7763/IJIMT.2014.V5.530
• Keywords: ERP knowledge transfer, enterprise resource planning, strategic decisions, knowledge management, ERP implementation
• Public URL: https://uwe-repository.worktribe.com/output/813374
• Publisher URL: http://dx.doi.org/10.7763/IJIMT.2014.V5.530