Knowledge retention in ERP implementations: the context of UK SMEs
Jayawickrama, Uchitha; Liu, Shaofeng; Smith, Mel; Al Bashir, Mamoon; Akhtar, Pervaiz
Dr Mel Smith Mel.Smith@uwe.ac.uk
AHOD Subject Leader in Strat & Ops Mngt
Mamoon Al Bashir
© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in small and medium-sized enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyze our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are: k-retention tools, documentation, human capital and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organizational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilized by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.
|Journal Article Type||Article|
|Publication Date||Sep 10, 2019|
|Journal||Production Planning and Control|
|Publisher||Taylor & Francis|
|Peer Reviewed||Peer Reviewed|
|APA6 Citation||Jayawickrama, U., Liu, S., Smith, M., Al Bashir, M., & Akhtar, P. (2019). Knowledge retention in ERP implementations: the context of UK SMEs. Production Planning and Control, 30(10-12), 1032-1047. https://doi.org/10.1080/09537287.2019.1582107|
|Additional Information||This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning and Control on 30 Jun 2019, available online: http://www.tandfonline..../09537287.2019.1582107.|
This file is under embargo due to copyright reasons.
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