@article { , title = {Knowledge retention in ERP implementations: the context of UK SMEs}, abstract = {© 2019, © 2019 Informa UK Limited, trading as Taylor \& Francis Group. Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in small and medium-sized enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyze our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are: k-retention tools, documentation, human capital and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organizational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilized by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.}, doi = {10.1080/09537287.2019.1582107}, eissn = {1366-5871}, issn = {0953-7287}, issue = {10-12}, journal = {Production Planning and Control}, note = {Comments and Suggestions : 12 month embargo and}, pages = {1032-1047}, publicationstatus = {Published}, publisher = {Taylor \& Francis}, url = {https://uwe-repository.worktribe.com/output/874674}, volume = {30}, keyword = {Innovation, Operations Management and Supply}, year = {2019}, author = {Jayawickrama, Uchitha and Liu, Shaofeng and Smith, Mel and Al Bashir, Mamoon and Akhtar, Pervaiz} }