Adoption of AI by the HR function in the civil service

Smith, Mel; Prabhakar, Guru; Nisar, Tahir; Tseng, Hsiao-Ting

Abstract

This paper uses the Technology Acceptance Model (TAM) to assess the readiness of the HR Function within the UK Civil Service (CSHR) to implement AI to support performance. Academic literature in relation to AI acceptance in HR functions is currently limited, so this paper aims to establish a better understanding of the current landscape and level of ambition in this area.
A quantitative research approach was adopted to determine likely behavioral intentions of workers in the HR function if AI were implemented, by investigating key aspects of the TAM (the perceived usefulness of AI and the transparency of the CSHR in adopting AI).
Whilst the results suggest that the CSHR is not ready to harness AI opportunities, employees were personally ready, despite perceiving a lack of sufficient knowledge in this area. The paper identifies that more time needs to be spent on raising awareness and upskilling the HR Function before the CS can be considered fully ready to harness these opportunities.
The penetration of Artificial Intelligence (AI) technologies into the global workforce brings transformative potential to the governance structures and use of digital platforms in public sector organizations. AI is likely to play a role in the operation of Human Resources (HR) Functions and influence how they might operate in the near future.

• Journal Article Type: Article
• Acceptance Date: Nov 27, 2024
• Deposit Date: Nov 28, 2024
• Journal: Employee Relations
• Print ISSN: 0142-5455
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1108/ER-02-2024-0096
• Public URL: https://uwe-repository.worktribe.com/output/13469972