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Knowledge prioritisation for ERP implementation success Perspectives of clients & implementation partners in UK industries

Smith, Melanie Hudson; Jayawickrama, Uchitha; Liu, Shaofeng

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Dr Mel Smith Mel.Smith@uwe.ac.uk
AHOD Subject Leader in Strat & Ops Mngt

Uchitha Jayawickrama

Shaofeng Liu



Abstract

Purpose - Knowledge management is crucial for enterprise resource planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The purpose of this paper is to examine the effectiveness of knowledge identification, categorisation and prioritisation that contributes to achieving ERP implementation success. Design/methodology/approach - This study adopts a mixed methods approach; a qualitative phase to identify and categorise knowledge types and sub-Types; conducting in-depth interviews with ERP clients and implementation partners; plus a quantitative phase to prioritise knowledge types and sub-Types based on their contribution to achieving ERP success for business performance improvement. An analytic hierarchy process-based questionnaire was used to collect empirical data for the quantitative phase. Findings - This study has been able to identify, categorise and rank various types of ERP-related knowledge based on in-depth interviews and survey responses from both ERP clients and implementation partners. In total, 4 knowledge types and 21 sub-Types were ranked based on their contribution to achieving ERP success; 4 variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. Originality/value - The empirical findings demonstrate exactly what kinds of knowledge need to be managed, enabling knowledge prioritisation when a client organisation or an implementation partner steps into an ERP implementation, in a real industrial environment.

Journal Article Type Review
Publication Date Jul 3, 2017
Journal Industrial Management and Data Systems
Print ISSN 0263-5577
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 117
Issue 7
Pages 1521-1546
APA6 Citation Smith, M. H., Jayawickrama, U., & Liu, S. (2017). Knowledge prioritisation for ERP implementation success Perspectives of clients & implementation partners in UK industries. Industrial Management and Data Systems, 117(7), 1521-1546. https://doi.org/10.1108/IMDS-09-2016-0390
DOI https://doi.org/10.1108/IMDS-09-2016-0390
Publisher URL http://dx.doi.org/10.1108/IMDS-09-2016-0390

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