Dr Mel Smith Mel.Smith@uwe.ac.uk
Associate Professor in Strat & Ops Mngt
Knowledge prioritisation for ERP implementation success Perspectives of clients & implementation partners in UK industries
Smith, Melanie Hudson; Jayawickrama, Uchitha; Liu, Shaofeng
Authors
Uchitha Jayawickrama
Shaofeng Liu
Abstract
Purpose - Knowledge management is crucial for enterprise resource planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The purpose of this paper is to examine the effectiveness of knowledge identification, categorisation and prioritisation that contributes to achieving ERP implementation success. Design/methodology/approach - This study adopts a mixed methods approach; a qualitative phase to identify and categorise knowledge types and sub-Types; conducting in-depth interviews with ERP clients and implementation partners; plus a quantitative phase to prioritise knowledge types and sub-Types based on their contribution to achieving ERP success for business performance improvement. An analytic hierarchy process-based questionnaire was used to collect empirical data for the quantitative phase. Findings - This study has been able to identify, categorise and rank various types of ERP-related knowledge based on in-depth interviews and survey responses from both ERP clients and implementation partners. In total, 4 knowledge types and 21 sub-Types were ranked based on their contribution to achieving ERP success; 4 variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. Originality/value - The empirical findings demonstrate exactly what kinds of knowledge need to be managed, enabling knowledge prioritisation when a client organisation or an implementation partner steps into an ERP implementation, in a real industrial environment.
Journal Article Type | Review |
---|---|
Acceptance Date | Apr 12, 2017 |
Online Publication Date | Jul 3, 2017 |
Publication Date | Jul 3, 2017 |
Deposit Date | Apr 12, 2017 |
Publicly Available Date | Jul 3, 2018 |
Journal | Industrial Management and Data Systems |
Print ISSN | 0263-5577 |
Publisher | Emerald |
Peer Reviewed | Peer Reviewed |
Volume | 117 |
Issue | 7 |
Pages | 1521-1546 |
DOI | https://doi.org/10.1108/IMDS-09-2016-0390 |
Public URL | https://uwe-repository.worktribe.com/output/882437 |
Publisher URL | http://dx.doi.org/10.1108/IMDS-09-2016-0390 |
Contract Date | Apr 12, 2017 |
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