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Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries

Jayawickrama, Uchitha; Liu, Shaofeng; Hudson Smith, Melanie

Authors

Uchitha Jayawickrama

Shaofeng Liu

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Dr Mel Smith Mel.Smith@uwe.ac.uk
AHOD Subject Leader in Strat & Ops Mngt



Abstract

© 2016 Elsevier B.V. Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.

Journal Article Type Article
Publication Date Oct 1, 2016
Journal Computers in Industry
Print ISSN 0166-3615
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 82
Pages 205-223
APA6 Citation Jayawickrama, U., Liu, S., & Hudson Smith, M. (2016). Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries. Computers in Industry, 82, 205-223. https://doi.org/10.1016/j.compind.2016.07.005
DOI https://doi.org/10.1016/j.compind.2016.07.005
Keywords innovative KM approach, knowledge competence wheel, knowledge network model, ERP implementation success
Publisher URL http://dx.doi.org/10.1016/j.compind.2016.07.005
Related Public URLs https://pearl.plymouth.ac.uk/handle/10026.1/5381

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