The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector
(2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, July). The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. Paper presented at Academy of Business Administration, London, UK
All Outputs (25)
Using choice experiments to study adoption processes: A pilot study (2004)
Presentation / Conference
Wiley, J., & Carruthers, J. (2004, July). Using choice experiments to study adoption processes: A pilot study. Paper presented at EIRASS Conference, Prague, Czech Republic
Marketing information systems in public services: Paying lip service to customer satisfaction? (2000)
Presentation / Conference
Taylor, W. A., Wright, G. H., Ashry, N. Y., & Carruthers, J. (2000, November). Marketing information systems in public services: Paying lip service to customer satisfaction?. Paper presented at ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast
Strategic alliances and relationships between organisations in the public sector (2000)
Presentation / Conference
Wright, G. H., & Carruthers, J. (2000, November). Strategic alliances and relationships between organisations in the public sector. Paper presented at ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast
Beyond quality: Strategic challenges of managing excellence (2000)
Presentation / Conference
Carruthers, J., & Wright, G. H. (2000, April). Beyond quality: Strategic challenges of managing excellence. Paper presented at International Conference on Strategic Issues in Healthcare Management, Fife, UK