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The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector

Ashill, N.; Carruthers, Janet; Krisjanous, J.

Authors

N. Ashill

J. Krisjanous



Citation

Ashill, N., Carruthers, J., & Krisjanous, J. (2004, July). The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. Paper presented at Academy of Business Administration, London, UK

Presentation Conference Type Conference Paper (unpublished)
Conference Name Academy of Business Administration
Conference Location London, UK
Start Date Jul 21, 2004
End Date Jul 25, 2004
Publication Date Jul 1, 2004
Peer Reviewed Peer Reviewed
Keywords management commitment, service quality, employees, performance outcomes, New Zealand, healthcare sector
Public URL https://uwe-repository.worktribe.com/output/1059201
Publisher URL http://aba.lemoyne.edu/Archives/international_program_04.htm


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