Understanding the clients aspirations and fears
(2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Understanding the clients aspirations and fears. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer
This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.