All Outputs (127)

Applying forgotten lessons in field reliability data analysis to performance-based support contracts (2016)
Journal Article

Assumptions used in field reliability data analysis may be seldom made explicit or questioned in practice, yet these assumptions affect how engineering managers develop metrics for use in long-term support contracts. To address this issue, this artic... Read More about Applying forgotten lessons in field reliability data analysis to performance-based support contracts.

How does music as a digital service affect consumer attitude and behaviour? (2016)
Journal Article

Digital technologies allow users to share files, which in some circumstances violates property rights and constitutes consumer misbehaviour. This form of behaviour, often called piracy, is cited as causing revenue loss to the creative industries. Exi... Read More about How does music as a digital service affect consumer attitude and behaviour?.

The epistemological foundations of music piracy in the digital marketplace (2015)
Journal Article

This paper examines the fundamental epistemological gap between the consumers and producers of digitally based products. Using the music industry and the significance of digital products in this arena as a case study of evolving relationships between... Read More about The epistemological foundations of music piracy in the digital marketplace.

Recovering revenue through customerization and service channel linking (2015)
Journal Article

This article aims to contribute to understanding on how to recover value chain and firm revenues through innovative service channel linking and value co-creation. The work examines how creative industry firms integrate customers as they add digital s... Read More about Recovering revenue through customerization and service channel linking.

Cutting cost in service systems: Are you running with scissors? (2014)
Journal Article

A rigorous link between the domains of cost estimation, systems theory and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of systems, particularly service... Read More about Cutting cost in service systems: Are you running with scissors?.

Value and servitization; Creating complex deployed responsive services (2014)
Journal Article

This paper presents a value framework which captures how manufacturing engineering firms are transforming from product to complex service provision where the service is delivered within the customer’s dynamic environment and their ability to capture... Read More about Value and servitization; Creating complex deployed responsive services.

Servitization as a driver for organizational change (2014)
Journal Article

Servitization is the move towards selling traditional product to selling a wide range of product-service bundle combinations. This movement contributes to firm sustainability and profitability and hence the competitiveness of nations.

Key points:... Read More about Servitization as a driver for organizational change.

A through-life costing methodology for use in product-service-systems (2014)
Journal Article

Availability-based contracts which provide customers with the use of assets such as machines, ships, aircraft platforms or subsystems like engines and avionics are increasingly offered as an alternative to the purchase of an asset and separate suppor... Read More about A through-life costing methodology for use in product-service-systems.

The implementation of an environmental management system in the not-for-profit sector (2014)
Journal Article

Purpose
This paper examines the implementation of the Eco-Management and Audit Scheme (EMAS) in a non-profit, small to medium sized enterprise (SME) in the UK.
Methodology
A four year Participatory Action Research study is made upon Knowledge Tran... Read More about The implementation of an environmental management system in the not-for-profit sector.

Using Data in Decision-Making: Analysis from the Music Industry (2014)
Journal Article

Copyright © 2014 John Wiley & Sons, Ltd Internet use provides an increasing amount of data that has potential value for managers and policy makers but, without a precise understanding of the meaning of data, erroneous conclusions may be drawn which... Read More about Using Data in Decision-Making: Analysis from the Music Industry.

Copyright and creation: Repositioning the argument (2014)
Journal Article

Purpose: This paper highlights the challenges and key arguments for digital copyright protection legislation for creative industries. Design/methodology/approach: This briefing is prepared by independent academics who place the arguments in context b... Read More about Copyright and creation: Repositioning the argument.

Supply and demand chain management: The effect of adding services to product offerings (2013)
Journal Article

Purpose: The purpose of this paper is to understand how firms manage their product and service offerings, integrating supply chain management (SCM) and demand chain management (DCM) strategies. Adding services to the product portfolio of a firm may b... Read More about Supply and demand chain management: The effect of adding services to product offerings.

Servitization - Complex engineering service availability: Is a paradigm shift in the business model and service enterprise required? (2013)
Journal Article

Servitization is the move by firms to gain value from service associated with their products, which requires a strategic rather than incremental change in the provider firm.

Enterprise imaging: Representing complex multi-organizational service enterprises (2013)
Journal Article

Purpose: The purpose of this paper is to present a visualization method developed as a result of an observed need to capture the organizational arrangements of a complex engineering service enterprise. The focal case study is between a public sector... Read More about Enterprise imaging: Representing complex multi-organizational service enterprises.

Music business models and piracy (2013)
Journal Article

The purpose of this paper is to estimate the scale of illegal file-sharing activity across ten countries and to correlate this activity with country revenues. The work aims to elucidate an under-explored business model challenge which exists in paral... Read More about Music business models and piracy.

Automotive enterprise transformation: Build to order as a sustainable and innovative strategy for the automotive industry? (2013)
Journal Article

© IIE, INCOSE. The global financial crisis has significantly impacted the automotive industry. The crisis has reduced the supply of credit to industry, exposed process inefficiencies, and reduced credit to consumers, which has reduced sales. Firms ar... Read More about Automotive enterprise transformation: Build to order as a sustainable and innovative strategy for the automotive industry?.

Understanding complex service systems through different lenses: An overview (2012)
Journal Article

The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems. A case scenario, improving the perception of safety in the London Borough of Sutton, provided a common context to link participant contribu... Read More about Understanding complex service systems through different lenses: An overview.

Discretion and complexity in customer focused environments (2012)
Journal Article

Operations have traditionally focused on reductive analysis; transactional processes open to mass-customisation and standardisation. This study proposes that service complexity created by extensive 'reasonable' customer demand limits the ability to s... Read More about Discretion and complexity in customer focused environments.

An engineering systems approach to strategic change: The case of the European Automotive Industry (2012)
Journal Article

Build to Order [BTO] refers to a demand driven production approach where the majority of products and components are scheduled and built in response to a confirmed order received for it from a final customer. A £23m EU project involving leading auto... Read More about An engineering systems approach to strategic change: The case of the European Automotive Industry.

Servitisation and value co-production in the UK music industry (2012)
Presentation / Conference Contribution

Purpose: To explore the impact of servitization on the music industry and seek lessons for other servitizing firms.

Theoretical Background: Servitization describes the move by manufacturers to generate revenue through provision of service associa... Read More about Servitisation and value co-production in the UK music industry.