The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector
(2006)
Journal Article
Ashill, N., Carruthers, J., & Krisjanous, J. (2006). The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11(4), 271-287. https://doi.org/10.1002/nvsm.281
Outputs (7)
Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference
Carruthers, J., & Daellenbach, K. (2006, August). Lessons learnt: A case study of a social marketing project. Paper presented at 3rd Australian Non-profit & Social Maketing Conference, Newcastle, NSW
Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, July). Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. Paper presented at 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary
Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference
Krisjanous, J., Ashill, N., & Carruthers, J. (2006, July). Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. Paper presented at Academy of Marketing Conference, London, UK
Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, May). Antecedents and outcomes of service recovery performance in a retail environment. Paper presented at 35th Conference of the European Marketing Academy (EMAC), Athens, Greece
Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. J. (2006). Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation. Qualitative Market Research: An International Journal, 9(1), 86-102. https://doi.org/10.1108/13522750610640576Purpose - The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those... Read More about Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation.
Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. (2006). Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. Innovative Marketing, 2(2), 20-31