N. Ashill
The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector
Ashill, N.; Carruthers, Janet; Krisjanous, J.
| Journal Article Type | Article |
|---|---|
| Publication Date | Nov 1, 2006 |
| Journal | International Journal of Nonprofit and Voluntary Sector Marketing |
| Print ISSN | 1465-4520 |
| Publisher | Wiley |
| Peer Reviewed | Peer Reviewed |
| Volume | 11 |
| Issue | 4 |
| Pages | 271-287 |
| DOI | https://doi.org/10.1002/nvsm.281 |
| Keywords | management commitment, service quality, employees, affective and performance outcomes, empirical investigation, New Zealand, public healthcare sector |
| Public URL | https://uwe-repository.worktribe.com/output/1035583 |
| Publisher URL | http://dx.doi.org/10.1002/nvsm.281 |
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