Skip to main content

Research Repository

Advanced Search

The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector

Ashill, N.; Carruthers, Janet; Krisjanous, J.

Authors

N. Ashill

J. Krisjanous



Citation

Ashill, N., Carruthers, J., & Krisjanous, J. (2006). The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11(4), 271-287. https://doi.org/10.1002/nvsm.281

Journal Article Type Article
Publication Date Nov 1, 2006
Journal International Journal of Nonprofit and Voluntary Sector Marketing
Print ISSN 1465-4520
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 11
Issue 4
Pages 271-287
DOI https://doi.org/10.1002/nvsm.281
Keywords management commitment, service quality, employees, affective and performance outcomes, empirical investigation, New Zealand, public healthcare sector
Public URL https://uwe-repository.worktribe.com/output/1035583
Publisher URL http://dx.doi.org/10.1002/nvsm.281