Outputs (3)

Cutting cost in service systems: Are you running with scissors? (2014)
Journal Article
Thenent, N., Settanni, E., Parry, G., Goh, Y. M., & Newnes, L. (2014). Cutting cost in service systems: Are you running with scissors?. Strategic Change, 23(5-6), 341-357. https://doi.org/10.1002/jsc.1981

A rigorous link between the domains of cost estimation, systems theory and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of systems, particularly service... Read More about Cutting cost in service systems: Are you running with scissors?.

Value and servitization; Creating complex deployed responsive services (2014)
Journal Article
Parry, G., & Tasker, P. (2014). Value and servitization; Creating complex deployed responsive services. Strategic Change, 23(5-6), 303-315. https://doi.org/10.1002/jsc.1978

This paper presents a value framework which captures how manufacturing engineering firms are transforming from product to complex service provision where the service is delivered within the customer’s dynamic environment and their ability to capture... Read More about Value and servitization; Creating complex deployed responsive services.

Servitization as a driver for organizational change (2014)
Journal Article
Vendrell-Herrero, F., Parry, G., Bustinza, O., & O'Regan, N. (2014). Servitization as a driver for organizational change. Strategic Change, 23(5-6), 279-285. https://doi.org/10.1002/jsc.1976

Servitization is the move towards selling traditional product to selling a wide range of product-service bundle combinations. This movement contributes to firm sustainability and profitability and hence the competitiveness of nations. Key points:... Read More about Servitization as a driver for organizational change.