Outputs (102)

An analysis of industrial practice on estimating the in-service costs for a product service system (2011)
Presentation / Conference
Huang, X., Newnes, L., & Parry, G. (2011, August). An analysis of industrial practice on estimating the in-service costs for a product service system. Paper presented at ASME 2011 International Design Engineering Technical Conference & Computers and Information in Engineering Conference, Washington, DC, USA

An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a... Read More about An analysis of industrial practice on estimating the in-service costs for a product service system.

Complex engineering service: Concepts and research (2011)
Book
Ng, I., Parry, G., Wilde, P., McFarlane, D., & Tasker, P. (. (2011). Complex engineering service: Concepts and research. London: Springer

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplin... Read More about Complex engineering service: Concepts and research.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter
Ng, I., Parry, G., McFarlane, D., & Tasker, P. (2011). Towards a core integrative framework for complex engineering service systems. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

Understanding the clients aspirations and fears (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Understanding the clients aspirations and fears. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Complex deployed responsive service (2011)
Book Chapter
Parry, G., McLening, M., Caldwell, N., & Thompson, R. (2011). Complex deployed responsive service. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Are you being served? (2011)
Book Chapter
Macintyre, M., Parry, G., & Angelis, J. (2011). Are you being served?. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Service design and delivery (2011)
Book
Macintyre, M., Parry, G., & Angelis, J. (2011). M. Macintyre, G. Parry, & J. Angelis (Eds.), Service design and delivery. Springer: New York

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Goods, products and services (2011)
Book Chapter
Parry, G., Newnes, L., & Huang, X. (2011). Goods, products and services. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Understanding services and the customer response (2011)
Book Chapter
Dhaliwal, S. J., Macintyre, J., & Parry, G. (2011). Understanding services and the customer response. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Complexity management (2011)
Book Chapter
Parry, G., Purchase, V., & Mills, M. (2011). Complexity management. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. Springer: London

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.