Edward Little's Outputs (12)

Mitigating work alienation: What can we learn from employee ownership? (2024)
Journal Article

Work alienation, driven by powerlessness, meaninglessness, social isolation, and self-estrangement, negatively affects job performance and wellbeing. Yet it remains under-researched. This paper elaborates alienation theory by exploring it in a novel... Read More about Mitigating work alienation: What can we learn from employee ownership?.

Attitudes towards advance care planning amongst community-based older people in England (2024)
Journal Article

Background
Advance care planning has been advocated as a way for people to have their wishes recorded and respected in relation to types of treatment and place of care. However, uptake in England remains low.

Aims
To examine the views of older,... Read More about Attitudes towards advance care planning amongst community-based older people in England.

Drivers of client loyalty in the context of market and technological transformation (2018)
Presentation / Conference Contribution

This study investigates the drivers of loyalty in the context of market and technological transformation. The focus is the client–marketing agency relationship. In an era of greater competitive intensity, greater pressure to demonstrate a return on i... Read More about Drivers of client loyalty in the context of market and technological transformation.

Experiencing events and tourism products and services (2017)
Report

This report, commissioned by membership organisation Boundless, explores the nature of contemporary short break and special interest break experiences and motivations in the UK leisure market. The results and themes in the main body of this report re... Read More about Experiencing events and tourism products and services.

Adopting selfservice technology to do more with less (2013)
Journal Article

Employees have traditionally played a major role in the customer's service experience. Yet selfservice technology (SST) replaces the customerservice employee experience with a customertechnology experience. This paper seeks to use a servicedomina... Read More about Adopting selfservice technology to do more with less.

Co-production and the role of self service technology in resource integration (2010)
Presentation / Conference Contribution

Developing a resource integration model for self-service technology (2010)
Presentation / Conference Contribution

Innovation and the children of the revolution: Facebook and value co-creation (2010)
Journal Article

The impact of personal values on perception of service provider empathy and customer loyalty (2006)
Journal Article

Achieving a services marketing orientation: the case of a UK manufacturer (2005)
Journal Article

Relationship marketing management (2003)
Book

Boomtown Fair Chapter 11, Environmentally responsible behaviour and intentions
Report