Ebi Marandi
The impact of personal values on perception of service provider empathy and customer loyalty
Marandi, Ebi; Little, Ed
| Journal Article Type | Article |
|---|---|
| Publication Date | Jan 1, 2006 |
| Journal | The Business Review |
| Peer Reviewed | Peer Reviewed |
| Volume | 5 |
| Issue | 2 |
| Pages | 339-334 |
| Keywords | service providers, customer loyalty, personal values |
| Public URL | https://uwe-repository.worktribe.com/output/1044564 |
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