Ebi Marandi
The impact of personal values on perception of service provider empathy and customer loyalty
Marandi, Ebi; Little, Ed
Citation
Marandi, E., & Little, E. (2006). The impact of personal values on perception of service provider empathy and customer loyalty
Journal Article Type | Article |
---|---|
Publication Date | Jan 1, 2006 |
Journal | The Business Review |
Peer Reviewed | Peer Reviewed |
Volume | 5 |
Issue | 2 |
Pages | 339-334 |
Keywords | service providers, customer loyalty, personal values |
Public URL | https://uwe-repository.worktribe.com/output/1044564 |
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