Formal strategic planning: The key to effective business process management?
(2002)
Journal Article
O’Regan, N., & Ghobadian, A. (2002). Formal strategic planning: The key to effective business process management?. Business Process Management Journal, 8(5), 416-429. https://doi.org/10.1108/14637150210449102
The literature contends that the lack of strategic business planning is a major drawback in the implementation of business process initiatives such as total quality management. In addition, it is evident that strategic planning firms achieve better p... Read More about Formal strategic planning: The key to effective business process management?.