The obsession with outputs: Over regulation and the impact on the emotional identities of public service professionals
(2006)
Journal Article
Miller, C., Hoggett, P., & Mayo, M. (2006). The obsession with outputs: Over regulation and the impact on the emotional identities of public service professionals. International Journal of Work Organisation and Emotion, 1(4), 366-378. https://doi.org/10.1504/IJWOE.2006.011877
This paper draws upon research on the ways in which public service professionals working with disadvantaged communities, manage the ethical dilemmas and emotional tensions experienced in role. We view the public sphere as a dilemmatic space and the e... Read More about The obsession with outputs: Over regulation and the impact on the emotional identities of public service professionals.