Receptionists' role in new approaches to consultations in primary care: A focused ethnographic study
(2018)
Journal Article
Brant, H. D., Atherton, H., Bikker, A., Porqueddu, T., Salisbury, C., McKinstry, B., …Ziebland, S. (2018). Receptionists' role in new approaches to consultations in primary care: A focused ethnographic study. British Journal of General Practice, 68(672), e478-e486. https://doi.org/10.3399/bjgp18X697505
© British Journal of General Practice. Background The receptionist is pivotal to the smooth running of general practice in the UK, communicating with patients and booking appointments. Aim The authors aimed to explore the role of the receptionist in... Read More about Receptionists' role in new approaches to consultations in primary care: A focused ethnographic study.