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All Outputs (57)

The relational determinants of nonprofit Web site fundraising effectiveness: An exploratory study (2007)
Journal Article
Sargeant, A., West, D. C., & Jay, E. (2007). The relational determinants of nonprofit Web site fundraising effectiveness: An exploratory study. Nonprofit Management and Leadership, 18(2), 141-156. https://doi.org/10.1002/nml.178

In this article, we develop a framework for assessing the relational content of nonprofit Internet sites. We operationalize this as a series of eight relational constructs applicable to the context of Web site design and operation and explore the rel... Read More about The relational determinants of nonprofit Web site fundraising effectiveness: An exploratory study.

Individual giving behaviour: A multidisciplinary review (2007)
Book Chapter
Sargeant, A., & Woodliffe, L. (2007). Individual giving behaviour: A multidisciplinary review. In A. Sargeant, & W. Wymer (Eds.), The Routledge Companion To Nonprofit Marketing (111-144). London: Routledge

Managing the donation service experience (2007)
Journal Article
Polonsky, M. J., & Sargeant, A. (2007). Managing the donation service experience. Nonprofit Management and Leadership, 17(4), 459-476. https://doi.org/10.1002/nml.163

This article examines the implications for nonprofits of managing donation exchanges using customer relationship management and service blueprinting. It presents a case study of one U.K.-based nonprofit and identifies a range of issues that might mak... Read More about Managing the donation service experience.

Subverting utopias|Dangerous dialogue: Inquiry in experiential teaching and learning (2007)
Journal Article
Page, M., & Sanger, C. (2007). Subverting utopias|Dangerous dialogue: Inquiry in experiential teaching and learning. Organisational and Social Dynamics, 7(2), 234-252

The struggle to create adequate conditions for teaching and learning can become a utopian project, one in which competing visions of the just society are played out in microcosm. Within the academy, a variety of postgraduate and equivalent management... Read More about Subverting utopias|Dangerous dialogue: Inquiry in experiential teaching and learning.

Who gets to be a knowledge worker? The case of UK call centres (2007)
Book Chapter
Durbin, S. (2007). Who gets to be a knowledge worker? The case of UK call centres. In S. Walby, H. Gottfried, K. Gottschall, & M. Osawa (Eds.), Gendering the Knowledge Economy: Comparative perspectives (228-247). Hampshire: Palgrave Macmillan