Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic
(2021)
Journal Article
Phillips, W., Roehrich, J. K., & Kapletia, D. (2023). Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic. Public Management Review, 25(1), 175-198. https://doi.org/10.1080/14719037.2021.1960737
Crises test the resilience of public service organizations. Healthcare providers must respond and innovate within tight constraints to address challenges. Presenting COVID-19 as a knowable unknown (black swan event), we adopt information processing t... Read More about Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic.