Wendy Phillips Wendy.Phillips@uwe.ac.uk
Professor in Innovation
Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic
Phillips, Wendy; Roehrich, Jens K.; Kapletia, Dharm
Authors
Jens K. Roehrich
Dharm Kapletia
Abstract
Crises test the resilience of public service organizations. Healthcare providers must respond and innovate within tight constraints to address challenges. Presenting COVID-19 as a knowable unknown (black swan event), we adopt information processing theory to investigate how healthcare providers and their suppliers address information asymmetry to support decision-making. Building on primary and secondary datasets, we demonstrate managers were innovating internal structural responses. For black swan events, in-house ‘intelligent clients’ are intrinsic not only in managing information uncertainty associated with early stages of the crisis, but also in addressing information equivocality and joint decision-making with other organizations associated with implementing solutions.
Citation
Phillips, W., Roehrich, J. K., & Kapletia, D. (2023). Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic. Public Management Review, 25(1), 175-198. https://doi.org/10.1080/14719037.2021.1960737
Journal Article Type | Article |
---|---|
Acceptance Date | Jul 21, 2021 |
Online Publication Date | Aug 6, 2021 |
Publication Date | 2023-01 |
Deposit Date | Aug 19, 2021 |
Publicly Available Date | Mar 28, 2024 |
Journal | Public Management Review |
Print ISSN | 1471-9037 |
Electronic ISSN | 1471-9045 |
Publisher | Taylor & Francis (Routledge) |
Peer Reviewed | Peer Reviewed |
Volume | 25 |
Issue | 1 |
Pages | 175-198 |
DOI | https://doi.org/10.1080/14719037.2021.1960737 |
Keywords | Management of Technology and Innovation; Management Information Systems |
Public URL | https://uwe-repository.worktribe.com/output/7604768 |
Additional Information | Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.; Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=rpxm20; Published: 2021-08-06 |
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Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic
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http://creativecommons.org/licenses/by/4.0/
Publisher Licence URL
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Copyright Statement
This is the author’s accepted manuscript of an original article published by Taylor & Francis in ‘Public Management Review’ on the 6th of August 2021.
DOI: https://doi.org/10.1080/14719037.2021.1960737
The published version is available at: https://www.tandfonline.com/doi/full/10.1080/14719037.2021.1960737
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