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Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic

Phillips, Wendy; Roehrich, Jens K.; Kapletia, Dharm

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Authors

Jens K. Roehrich

Dharm Kapletia



Abstract

Crises test the resilience of public service organizations. Healthcare providers must respond and innovate within tight constraints to address challenges. Presenting COVID-19 as a knowable unknown (black swan event), we adopt information processing theory to investigate how healthcare providers and their suppliers address information asymmetry to support decision-making. Building on primary and secondary datasets, we demonstrate managers were innovating internal structural responses. For black swan events, in-house ‘intelligent clients’ are intrinsic not only in managing information uncertainty associated with early stages of the crisis, but also in addressing information equivocality and joint decision-making with other organizations associated with implementing solutions.

Citation

Phillips, W., Roehrich, J. K., & Kapletia, D. (2023). Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic. Public Management Review, 25(1), 175-198. https://doi.org/10.1080/14719037.2021.1960737

Journal Article Type Article
Acceptance Date Jul 21, 2021
Online Publication Date Aug 6, 2021
Publication Date 2023-01
Deposit Date Aug 19, 2021
Publicly Available Date Mar 28, 2024
Journal Public Management Review
Print ISSN 1471-9037
Electronic ISSN 1471-9045
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 25
Issue 1
Pages 175-198
DOI https://doi.org/10.1080/14719037.2021.1960737
Keywords Management of Technology and Innovation; Management Information Systems
Public URL https://uwe-repository.worktribe.com/output/7604768
Additional Information Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.; Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=rpxm20; Published: 2021-08-06

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Responding to information asymmetry in crisis situations: Innovation in the time of the COVID-19 pandemic (885 Kb)
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Licence
http://creativecommons.org/licenses/by/4.0/

Publisher Licence URL
http://creativecommons.org/licenses/by/4.0/

Copyright Statement
This is the author’s accepted manuscript of an original article published by Taylor & Francis in ‘Public Management Review’ on the 6th of August 2021.

DOI: https://doi.org/10.1080/14719037.2021.1960737

The published version is available at: https://www.tandfonline.com/doi/full/10.1080/14719037.2021.1960737







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