All Outputs (2)

Co-creation: moving towards a framework for creating innovation in the Triple Helix (2014)
Journal Article
Hughes, T. (2014). Co-creation: moving towards a framework for creating innovation in the Triple Helix. Prometheus, 32(4), 337-350. https://doi.org/10.1080/08109028.2014.971613

© 2014 Taylor & Francis. The objective of the paper is to demonstrate how the theoretical ideas of service-dominant logic (S-D logic) can usefully be applied to innovation through collaboration among university, industry and government. The debate... Read More about Co-creation: moving towards a framework for creating innovation in the Triple Helix.

Consumer resistance to internet-based services: Implications for real estate customer service (2014)
Journal Article
Patsiotis, A., Hughes, T., & Webber, D. J. (2014). Consumer resistance to internet-based services: Implications for real estate customer service

Internet-based applications are very commonplace within business and personal contexts. Online banking, chat based customer service, and shopping are just some of the e-functions that permeate our day-to-day lives. Some consumers, though, show great... Read More about Consumer resistance to internet-based services: Implications for real estate customer service.