A Patsiotis
Consumer resistance to internet-based services: Implications for real estate customer service
Patsiotis, A; Hughes, Tim; Webber, Don J.
Abstract
Internet-based applications are very commonplace within business and personal contexts. Online banking, chat based customer service, and shopping are just some of the e-functions that permeate our day-to-day lives. Some consumers, though, show great resistance to emerging online technology. Driven by privacy concerns, security risks, a lack of knowledge of available technologies, and/or simply preferences for human interaction, some still resist Internet-based tools by either delaying adoption or rejecting the technology altogether.
Citation
Patsiotis, A., Hughes, T., & Webber, D. J. (2014). Consumer resistance to internet-based services: Implications for real estate customer service
Journal Article Type | Article |
---|---|
Acceptance Date | Mar 1, 2014 |
Publication Date | Jun 1, 2014 |
Deposit Date | Mar 17, 2014 |
Journal | Keller Centre Research Report |
Peer Reviewed | Peer Reviewed |
Volume | 7 |
Issue | 2 |
Keywords | consumer resistance, internet-based services, real estate, customer service |
Public URL | https://uwe-repository.worktribe.com/output/816393 |
Publisher URL | http://www.baylor.edu/business/kellercenter/news.php?action=story&story=142883 |
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