All Outputs (3)

Problem classification for tailored help desk auto replies (2022)
Conference Proceeding
Nicholls, R., Fellows, R., Battle, S., & Ihshaish, H. (2022). Problem classification for tailored help desk auto replies. In E. Pimenidis, P. Angelov, C. Jayne, A. Papaleonidas, & M. Aydin (Eds.), Artificial Neural Networks and Machine Learning – ICANN 2022 (445-454). https://doi.org/10.1007/978-3-031-15937-4_37

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-re... Read More about Problem classification for tailored help desk auto replies.

Task-oriented dialogue systems: Performance vs. quality-optima, a review (2022)
Conference Proceeding
Fellows, R., Ihshaish, H., Battle, S., Haines, C., Mayhew, P., & Deza, J. I. (2022). Task-oriented dialogue systems: Performance vs. quality-optima, a review. In David C. Wyld et al. (Eds): SIPP, NLPCL, BIGML, SOEN, AISC, NCWMC, CCSIT - 2022 pp. 69-87, 2022. CS & IT - CSCP 2022 (69-87). https://doi.org/10.5121/csit.2022.121306

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their full pote... Read More about Task-oriented dialogue systems: Performance vs. quality-optima, a review.

Inter-annotator agreement using the Conversation Analysis Modelling Schema, for dialogue (2022)
Journal Article
Duran, N., Battle, S., & Smith, J. (2022). Inter-annotator agreement using the Conversation Analysis Modelling Schema, for dialogue. Communication Methods and Measures, 16(3), 182-214. https://doi.org/10.1080/19312458.2021.2020229

We present the Conversation Analysis Modeling Schema (CAMS), a novel dialogue labeling schema that combines the Conversation Analysis concept of Adjacency Pairs, with Dialogue Acts. The aim is to capture both the semantic and syntactic structure of d... Read More about Inter-annotator agreement using the Conversation Analysis Modelling Schema, for dialogue.