Non-household market opening in the English water sector: A step closer to service innovation?
(2018)
Presentation / Conference
Ward, S., Brown, S., Adeyeye, K., Burton, A., Shouler, M., & Tahir, S. (2018, September). Non-household market opening in the English water sector: A step closer to service innovation?. Paper presented at 5th Annual Water Efficiency Network Conference, University of Aveiro, Aveiro, Portugal
Six months after non-household (nHH) wholesale/retail separation (‘market opening’) came into force (1st April 2017), have any improvements been made in service innovation for customers in the water sector in England? This paper will offer an answer... Read More about Non-household market opening in the English water sector: A step closer to service innovation?.