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Outputs (136)

Co-production and co-creation using self-service technology: the application of service dominant logic (2008)
Presentation / Conference
Hilton, T., & Hughes, T. (2008, December). Co-production and co-creation using self-service technology: the application of service dominant logic. Paper presented at The Otago Forum 2, Dunedin, New Zealand

Research on how customers engage in the co-creation processes envisaged by the Servicedominant logic paradigm is currently limited and even less work has been published on frameworks for organizations to manage the co-creation process. This conceptua... Read More about Co-production and co-creation using self-service technology: the application of service dominant logic.

The evolving role of union learning representatives (2008)
Journal Article
Ross, C., & Moore, S. (2008). The evolving role of union learning representatives. Journal of in Service Education, 34(4), 423-440. https://doi.org/10.1080/13674580802386861

This article suggests that the union learning representative (ULR) is increasingly situated at the heart of trade union activity. The paper draws upon recent research based on interviews with national trade union officers and case studies of union le... Read More about The evolving role of union learning representatives.

The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context (2008)
Journal Article
Ashill, N. J., Rod, M., & Carruthers, J. (2008). The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context. Journal of Strategic Marketing, 16(5), 437-462. https://doi.org/10.1080/09652540802480944

We present and test a model of behavioural job outcomes grounded in Bagozzi's (1992) reformulation of attitude theory in the important and novel context of a former public sector government department that has undergone corporatisation. Frontline emp... Read More about The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context.

The nature, prevalence and correlates of generativity among men in middle career (2008)
Journal Article
Clark, M., & Arnold, J. (2008). The nature, prevalence and correlates of generativity among men in middle career. Journal of Vocational Behavior, 73(3), 473-484. https://doi.org/10.1016/j.jvb.2008.09.002

Multiple methods were used to explore the character, contexts, and correlates of generativity among 41 men aged 45-55. Generativity in the role of worker was unrelated to generativity in men's roles as father, citizen and 'leisurite'. Individuals who... Read More about The nature, prevalence and correlates of generativity among men in middle career.

Book review: Chris Mallin and Kean Ow-Yong, Corporate governance in alternative investment market (AIM) companies x+119pp., £15.00, Institute of Chartered Accountants of Scotland, Edinburgh, United Kingdom (2008) ISBN 978-1-904574-44-6 (2008)
Journal Article
Tucker, J. (2008). Book review: Chris Mallin and Kean Ow-Yong, Corporate governance in alternative investment market (AIM) companies x+119pp., £15.00, Institute of Chartered Accountants of Scotland, Edinburgh, United Kingdom (2008) ISBN 978-1-904574-44-6. British Accounting Review, 40(4), 380-381. https://doi.org/10.1016/j.bar.2008.08.003

Book review for the British Accounting Review

OTRI: agenda de investigacion (2008)
Journal Article
Vendrell-Herrero, F., & Ortin-Angel, P. (2008). OTRI: agenda de investigacion. Investigaciones Europeas de Dirección y Economía de la Empresa, 14(3), 67-78

The present paper presents different lines of work in order to extend the current empirical research about the role of the technology transfer offices (TTO). Those lines of research come from the new advances in the micro economic analysis of TTOs an... Read More about OTRI: agenda de investigacion.

Social marketing and the meaning of cool (2008)
Journal Article
Tapp, A., & Bird, S. (2008). Social marketing and the meaning of cool. Social Marketing Quarterly, 14(1), 18-29. https://doi.org/10.1080/15245000801898399

Commercial marketers have long understood the value of cool in designing and selling their products, and have invested heavily in keeping in touch with the latest trends among their consumers. In this article, we contend that social marketers could u... Read More about Social marketing and the meaning of cool.

The credibility issue: closing the academic/practitioner gap (2008)
Journal Article
Hughes, T., O'Regan, N., & Wornham, D. (2008). The credibility issue: closing the academic/practitioner gap. Strategic Change, 17(7-8), 215-233. https://doi.org/10.1002/jsc.828

The literature is highly critical of the business–academia relationship and there is a lack of congruence between strategic management research conducted by academics and that used by practitioners. There is also a lack of models of collaborative res... Read More about The credibility issue: closing the academic/practitioner gap.

What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc (2008)
Journal Article
O'Regan, N., & Maclean, M. (2008). What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc. Journal of Strategy and Management, 1(2), 218-224. https://doi.org/10.1108/17554250810926384

© 2008, © Emerald Group Publishing Limited. Purpose – The purpose of this paper is to interview Richard Lapthorne, Chairman, Cable and Wireless plc. Design/methodology/approach – The paper takes the form of an interview. Findings – Richard Lapthorne... Read More about What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc.