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Outputs (83)

Service design and delivery (2011)
Book
Macintyre, M., Parry, G., & Angelis, J. (2011). M. Macintyre, G. Parry, & J. Angelis (Eds.), Service design and delivery. Springer: New York

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Exploring leadership: Individual, organizational and societal perspectives (2011)
Book
Bolden, R., Hawkins, B., Gosling, J., & Taylor, S. (2011). Exploring leadership: Individual, organizational and societal perspectives. Oxford: Oxford University Press

Leadership is one of the most talked about yet least understood concepts in current business and society. This book explores how theoretical models and views of leadership have evolved over time; how leadership can be investigated from individual, o... Read More about Exploring leadership: Individual, organizational and societal perspectives.

Project managers as senior executives, Volume 2: How the research was conducted: Methodology, detailed findings and analyses (2011)
Book
Debourse, J., Archibald, R. D., Francois, G., Pailot, P., Poroli, C., & Prabhakar, G. P. (2011). Project managers as senior executives, Volume 2: How the research was conducted: Methodology, detailed findings and analyses. USA: Project Management Institute

Can project managers actually become senior executives? If not, what can be done to allow them to climb the ladder? What are the odds? How can a project manager better design his or her career development to take advantage of these opportunities? The... Read More about Project managers as senior executives, Volume 2: How the research was conducted: Methodology, detailed findings and analyses.

Project managers as senior executives, Volume I: Research results, advancement model and action proposals (2011)
Book
Debourse, J., Archibald, R. D., Francois, G., Pailot, P., Poroli, C., & Prabhakar, G. P. (2011). Project managers as senior executives, Volume I: Research results, advancement model and action proposals. USA: Project Management Institute

Can project managers actually become senior executives? If not, what can be done to allow them to climb the ladder? What are the odds? How can a project manager better design his or her career development to take advantage of these opportunities? The... Read More about Project managers as senior executives, Volume I: Research results, advancement model and action proposals.

Business information management: Improving performance using information systems (2010)
Book
Chaffey, D., & White, G. (2010). Business information management: Improving performance using information systems. UK: Pearson Education

Traditionally, introductory information systems texts have used a largely descriptive approach. Typical questions answered in many previous texts include: What is hardware? What is software? What types of information systems are there? Where can they... Read More about Business information management: Improving performance using information systems.