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The effect of ethical and sustainability issues on consumer adoption of digital technology in the consumer purchasing journey (2020)
Presentation / Conference
Poole, A. (2020, September). The effect of ethical and sustainability issues on consumer adoption of digital technology in the consumer purchasing journey. Paper presented at British Academy of Management 2020 Conference in the Cloud, Conference in the Cloud

Against a background of increasing use of digital technology in society including the retail sector, this developmental paper identifies a need for research into ethical and sustainability issues that affect an individual's decision to use digital te... Read More about The effect of ethical and sustainability issues on consumer adoption of digital technology in the consumer purchasing journey.

Financial services brand engagement: The role of experience and perceived risk (2018)
Presentation / Conference
Poole, A. (2018, September). Financial services brand engagement: The role of experience and perceived risk. Paper presented at British Academy of Management Conference 2018, UWE Bristol, England

Against a background of growing consumer cynicism towards brands and high levels of consumer distrust of the financial services industry, this developmental paper explores the possible role of consumer experience and perceived risk in consumer brand... Read More about Financial services brand engagement: The role of experience and perceived risk.

The financial service industry and the 2008 financial crisis: How to restore lost trust (2017)
Presentation / Conference
Poole, A., & Yousafzai, S. (2017, September). The financial service industry and the 2008 financial crisis: How to restore lost trust. Paper presented at British Academy of Management Conference 2017, Warwick, England

Responding to calls for research into the drivers of environmental or system trust this study examines and identifies factors that foster consumer trust in the environment within which the UK financial services industry operates against the backgroun... Read More about The financial service industry and the 2008 financial crisis: How to restore lost trust.

System trust - and interplay between institutional theory and agency theory final submission (2017)
Presentation / Conference
Poole, A. (2017, September). System trust - and interplay between institutional theory and agency theory final submission. Paper presented at British Academy of Management, Warwick University, Warwick, England

This developmental paper addresses one of the key dilemmas of Agency Theory, specifically how does the principal in a relationship evaluate and assess that the agent in the relationship is conducting themselves in an appropriate manner and behaving i... Read More about System trust - and interplay between institutional theory and agency theory final submission.

The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers (2015)
Presentation / Conference
Poole, A. (2015, September). The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers. Paper presented at British Academy of Management 2015: The Value of Pluralism in Advancing Management Research, Education and Practice, Portsmouth, England

This exploratory qualitative study identifies and examines the drivers of surrogate usage and selection criteria in the context of the use of an Independent Financial Adviser (IFA) by a UK consumer. This study results in three main findings. First... Read More about The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers.

Coercive vs legitimate power: A paradox for consumer protection (2015)
Presentation / Conference
Poole, A. (2015, September). Coercive vs legitimate power: A paradox for consumer protection. Paper presented at British Academy of Management 2015: The Value of Pluralism in Advancing Management Research, Education and Practice, Portsmouth, England

This developmental paper identifies a potential paradox in consumer protection regulation based upon the employment by a regulator of ‘coercive power’ upon those that transgress consumer protection regulation. Whilst consumers have been shown to dra... Read More about Coercive vs legitimate power: A paradox for consumer protection.

From placement to academic meltdown. A qualitative study of student experience in the transition from third year placement back to fourth year academic study (2015)
Presentation / Conference
Pirie, T., & McNicholas, C. (2015, June). From placement to academic meltdown. A qualitative study of student experience in the transition from third year placement back to fourth year academic study. Paper presented at International Conference on Enhancement and Innovation in Higher Education, Glasgow, Scotland

Placements perform a valuable role in enhancing discipline-relevant skill sets, improving confidence and making students more employable. A declining trend in placement uptake may be due to problems experienced with the transition back into universit... Read More about From placement to academic meltdown. A qualitative study of student experience in the transition from third year placement back to fourth year academic study.

Institutional trust and the financial adviser (2014)
Presentation / Conference
Poole, A. (2014, September). Institutional trust and the financial adviser. Paper presented at British Academy of Management Conference 2014 Belfast, Belfast, Northern Ireland

This explorative qualitative study examines and identifies the components and structure of ‘institution based’ or ‘system’ trust in the context of the relationship between a UK consumer and their financial adviser against the background of the 2008 f... Read More about Institutional trust and the financial adviser.

Agencies and Clients – a very special relationship 1 (2014)
Presentation / Conference
Hughes, T., & Vafeas, M. (2014, July). Agencies and Clients – a very special relationship 1

Findings from Hughes and Vafeas first stage of research on marketing agencies and clients.

Winning client commitment
Presentation / Conference
Hughes, T., & Vafeas, M. Winning client commitment. Presented at Design Business Association Meeting, Kingston Smith LLP, London, England

Presentation of research to Design Business Association members.

Getting the most out of your agency
Presentation / Conference
Hughes, T., & Vafeas, M. Getting the most out of your agency. Presented at Bristol Media and Business West Breakfast Meeting, V Shed, Bristol, England

Presentation and discussion of research to practitioners from Bristol Media and Business West.

Client—agency relationships: Winning client commitment
Presentation / Conference
Hughes, T., & Vafeas, M. Client—agency relationships: Winning client commitment. Presented at Bristol Media Workshop, Paintworks, Bristol, England

Presentation and workshop with Bristol Media practitioners

Is the traditional agency model dead?
Presentation / Conference
Hughes, T., & Vafeas, M. Is the traditional agency model dead?. Presented at DMA Workshop, Bray Leino Yucca, Bristol, England

Presentation of research to Direct Marketing Association members.

Clients and agencies: Getting the most out of the relationship
Presentation / Conference
Hughes, T., & Vafeas, M. Clients and agencies: Getting the most out of the relationship. Presented at Professional Marketers Association meeting, BDO, Bridgwater House, Bristol, England

Presentation of research to the Professional Marketers Association members.

Clients and agencies: Getting the most out of the relationship
Presentation / Conference
Hughes, T., & Vafeas, M. Clients and agencies: Getting the most out of the relationship. Presented at Bath & Bristol Marketing Network, Bath and Country Club, Bath, England

Presentation of research findings to practitioners in Bath.