Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities
(2002)
Journal Article
Amaratunga, D., Haigh, R., Sarshar, M., & Baldry, D. (2002). Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities. International Journal of Health Care Quality Assurance, 15(4), 141-151. https://doi.org/10.1108/09526860210431805
This paper discusses the application of the balanced score-card (BSC) concept as a widely used management framework for optimal measurement of organisational performance within NHS facilities directorates and discusses the fundamental points to cover... Read More about Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities.