An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions
(2016)
Journal Article
Sahul Hamid, F. (2016). An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions. Global Journal of Business and Social Science Review, 4(3), 13-23. https://doi.org/10.35609/gjbssr.2016.4.3%283%29
Objective-This paper uses SERVQUAL to assess service quality in distance education institutions in Malaysia and investigate the relationship between service quality and satisfaction. Methodology/Technique-Self-administered questionnaire method is use... Read More about An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions.