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All Outputs (12)

The English patient experience: Does healthcare service quality matter? (2015)
Book Chapter
Smith, M. (2015). The English patient experience: Does healthcare service quality matter?. In Z. Radnor, & D. Upton (Eds.), Public Service Operations Management. Routledge

The performance of family doctors has the potential for considerable impact on overall patient care and satisfaction. This chapter focuses on publicly funded GP surgeries in England, considering the impact of performance measurement on patient satisf... Read More about The English patient experience: Does healthcare service quality matter?.

Tourism and pilgrimage: Are we flogging a dead metaphor? (2015)
Book Chapter
Knox, D., & Hannam, K. (2015). Tourism and pilgrimage: Are we flogging a dead metaphor?. In T. Singh (Ed.), Challenges in Tourism Research (46-53). Bristol: Channel View

An exploration of the idea of the tourist as a pilgrim. Part of a multi-author review, led by our position piece.

Why study HRM? (2015)
Book Chapter
Fleetwood, S. (2015). Why study HRM?. In K. Vaidya (Ed.), Human Resource Management for the Curious: Why Study Human Resource Management?. The Curious Academic Publishing

Should we teach students to theorize? Classical Greek philosophy and the learning journey (2015)
Book Chapter
Gaggiotti, H., & Simpson, P. (2015). Should we teach students to theorize? Classical Greek philosophy and the learning journey. In C. Mabey, & W. Mayrhofer (Eds.), Developing Leadership. Questions Business Schools Don’t Ask. London: Sage

In this chapter we reflect on theorizing using Plato’s allegory of the Cave as a mythical representation of the journey to see the eidos, the Forms or Ideas, which Plato considered the most fundamental reality. The philosopher-as-theoros was not taug... Read More about Should we teach students to theorize? Classical Greek philosophy and the learning journey.

International and comparative human resource management (2015)
Book Chapter
Kornelakis, A., & Voskeritsian, H. (2015). International and comparative human resource management. In A. A. Camillo (Ed.), Global Enterprise Management: New Perspectives on the Challenges and Future Developments (21-36). Palgrave Macmillan

Talking and acting for our rights: The interview in an action-research setting (2015)
Book Chapter
Lopes, A. (2015). Talking and acting for our rights: The interview in an action-research setting. In K. Smith, J. Staples, & N. Rapport (Eds.), Extraordinary Encounters: Authenticity and the Interview (157-174). Oxford: Berghahn Books

This chapter draws upon an action-research project in which the ethnographer became a participant and facilitator of a collective effort that led to the unionisation of sex workers in the UK. It is within this context that I will explore the way in w... Read More about Talking and acting for our rights: The interview in an action-research setting.

A life span perspective on leadership (2015)
Book Chapter
Zacher, H., Clark, M., Anderson, E. C., & Ayoko, O. B. (2015). A life span perspective on leadership. In P. Matthijs Bal, D. Kooij, & D. M. Rousseau (Eds.), Aging Workers and the Employee-Employer Relationship (87-106). UK: Springer

Urban as a symbolic organizer of the social (Lo urbano como organizador simbólico de lo social) (2015)
Book Chapter
Gaggiotti, H. (2015). Urban as a symbolic organizer of the social (Lo urbano como organizador simbólico de lo social). In L. Urteaga, & V. Casals (Eds.), Horacio Capel, geógrafo (143-162). Barcelona: Universitat de Barcelona

The city has been one of the most powerful symbolic artifacts to imagine, represent and organize the social. Capel (1975) suggested that "the definition of the urban" exceeds the geography. Economic, sociological, anthropological, linguistic, philoso... Read More about Urban as a symbolic organizer of the social (Lo urbano como organizador simbólico de lo social).