Just what the doctor ordered: Measuring service quality in GP practices
(2014)
Presentation / Conference
Smith, M. (2014, June). Just what the doctor ordered: Measuring service quality in GP practices. Paper presented at EurOMA Conference 2014, Palermo, Italy
This paper presents the findings from a research project looking at the measurement of service quality in English GP Surgeries. It uses an expert panel to classify questions from an existing large scale survey into the SERVQUAL dimensions, which are... Read More about Just what the doctor ordered: Measuring service quality in GP practices.