All Outputs (4)

Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference
Carruthers, J., & Daellenbach, K. (2006, August). Lessons learnt: A case study of a social marketing project. Paper presented at 3rd Australian Non-profit & Social Maketing Conference, Newcastle, NSW

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, July). Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. Paper presented at 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary

Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference
Krisjanous, J., Ashill, N., & Carruthers, J. (2006, July). Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. Paper presented at Academy of Marketing Conference, London, UK

Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, May). Antecedents and outcomes of service recovery performance in a retail environment. Paper presented at 35th Conference of the European Marketing Academy (EMAC), Athens, Greece