Understanding complex service systems through different lenses: An overview
(2012)
Journal Article
Briscoe, G., Keränen, K., & Parry, G. (2012). Understanding complex service systems through different lenses: An overview. European Management Journal, 30(5), 418-426. https://doi.org/10.1016/j.emj.2012.06.004
The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems. A case scenario, improving the perception of safety in the London Borough of Sutton, provided a common context to link participant contribu... Read More about Understanding complex service systems through different lenses: An overview.