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Golden key local evaluation - Phase 5 final report

Isaac, Beth; Pawson, Chris; Bolden, Richard; Warren, Stella; Buser, Michael; Anning, Amelia

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Beth Isaac
Research Fellow - Golden Key Project

Chris Pawson
Associate Professor in Applied Psychology and Behavioural Science

Richard Bolden
Dir of Res Ctr - Ldrship & Behav Change

Amelia Anning


This final local evaluation report marks the culmination of an intensive eight-years following the work of Golden Key (GK) to transform services for people in Bristol with severe and multiple disadvantage. Previous phases of the local evaluation have explored systems change (phases 3 and 4), the client experience (phase 2), and development of the partnership (phase 1). This last phase (phase 5) has focused particularly on:
• Understanding the change experienced by clients through GK’s support
• Capturing GK’s learning of person-centred and trauma informed client support approaches
• Reviewing how the voice of lived experience has contributed to GK


Isaac, B., Pawson, C., Bolden, R., Warren, S., Buser, M., & Anning, A. (2022). Golden key local evaluation - Phase 5 final report. Bristol: Golden Key

Report Type Research Report
Acceptance Date Jul 20, 2022
Online Publication Date Jul 21, 2022
Publication Date Jul 21, 2022
Deposit Date Jul 21, 2022
Publicly Available Date Jul 21, 2022
Pages 78
Keywords multiple complex needs; system change; evaluation
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