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Golden Key local evaluation: Review of phase 4 system change case studies

Bolden, Richard; Isaac, Beth; Pawson, Chris; Griffin, Emma; Gasper, Roz

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Richard Bolden
Dir of Res Ctr - Ldrship & Behav Change

Beth Isaac
Research Fellow - Golden Key Project

Chris Pawson
Associate Professor in Applied Psychology and Behavioural Science

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Roz Gasper
Senior Lecturer in Organisation Studies


This report summarises findings, insights and recommendations from Phase 4 of the local evaluation of Golden Key, a partnership of statutory and not-for-profit agencies across Bristol who are piloting new approaches to service delivery and mobilising systems change to ensure a lasting legacy for the city and its most vulnerable residents. This report compiles insights from eight retrospective case study research areas of GK system change activity, including the Call In, Creating Safe and Inclusive Spaces, Creative Solutions Board, Emergency Accommodation Team and the Recall Group, with additional insights from UWE’s evaluation of Housing First project. Each of the case studies demonstrated some evidence of change for organisations and/or people with multiple complex needs. The strongest evidence of change involved individual staff (values, behaviours, beliefs, skills, knowledge), with good evidence for some case study areas of coordination/structural changes within organisations and some limited evidence of coordination/ structural changes between organisations in several cases.


Bolden, R., Isaac, B., Pawson, C., Griffin, E., & Gasper, R. (2021). Golden Key local evaluation: Review of phase 4 system change case studies. Golden Key Bristol

Report Type Project Report
Acceptance Date Aug 20, 2021
Online Publication Date Aug 26, 2021
Publication Date Aug 26, 2021
Deposit Date Sep 21, 2021
Publicly Available Date Sep 21, 2021
Keywords Multiple disadvantage; Complex needs; System change
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