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Building connections: Golden key local evaluation phase 2 report

Isaac, Beth; Bolden, Richard; Pawson, Chris; Gulati, Anita; Gasper, Roz; Plumridge, Anthony; Kimberlee, Richard; Tischener, Irmgard; Stern, Elliot


Beth Isaac
Research Fellow - Golden Key Project

Richard Bolden
Dir of Res Ctr - Ldrship & Behav Change

Anita Gulati

Roz Gasper
Senior Lecturer in Organisation Studies

Irmgard Tischener

Elliot Stern


This report summarises findings from Phase 2 of the UWE Local Evaluation of Golden Key (GK) in Bristol (March 2016 to Feb 2017). GK is one of 12 Big Lottery funded Fulfilling Lives partnerships across the UK, where local organisations are working together to improve services for people with multiple and complex needs. This is a formative evaluation that will inform learning about how, when and why change happens for individuals, groups and organisations across the City. We will be supporting the initiative throughout its 8-year duration, engaging with different stakeholders to capture a diverse range of perspectives and experiences to produce a multi-faceted understanding of the issues and to stimulate reflection and learning amongst partners.

This phase of the evaluation has focused primarily on the client experience pathway, including the experiences of GK clients, Service Co-ordinators, and members of the Independent Futures (IF) Group (experts by experience). Within this report, the ‘Key findings’ sections include insights from our evaluation research, as well as our analysis of client demographics and assessment scores. ‘Activity progress summary’ sections provide a brief update on other aspects of GK’s work, such as the systems change strategy and approach, and are informed by GK documents and meetings.

Findings from this phase of the evaluation will be shared with key stakeholders and used to inform the next phase of GK activity. We anticipate that the next phase of the local evaluation will involve exploring how GK is facilitating and enabling systems change (including the role of PIE and innovation pilots), capturing evidence of impact (including economic and social return on investment), and engaging with partner organisations (police, health, council, voluntary sector, etc.) to gain their perspectives on the contribution of GK.


Isaac, B., Bolden, R., Pawson, C., Gulati, A., Gasper, R., Plumridge, A., …Stern, E. (2017). Building connections: Golden key local evaluation phase 2 report

Report Type Project Report
Publication Date Apr 30, 2017
Peer Reviewed Not Peer Reviewed
Keywords systems change, multiple complex needs, peer research


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