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Improving the business process of reactive maintenance projects

Nita Ali, Kherun; Sun, Ming; Petley, Gary; Barrett, Peter


Kherun Nita Ali

Ming Sun

Gary Petley

Peter Barrett


This paper examines the business process of reactive maintenance projects and proposes an improvement through information technology. Among the major problems that have been revealed from the process analysis are getting the right problem for the right contractor, double handling of data entry and transferring information. These are due to lack of knowledge sharing and poor communication between different parties. Based on these problems, several requirements are laid out and they are used as a basis to develop a prototype system named MoPMIT (More Productive Minor Construction through IT). The main aim of the system is to explore the use of Web-based technology to improve the managing of reactive maintenance projects. The system architecture and functional requirement of the MoPMIT system are well explained in this paper. © 2002, MCB UP Limited


Nita Ali, K., Sun, M., Petley, G., & Barrett, P. (2002). Improving the business process of reactive maintenance projects. Facilities, 20(7/8), 251-261.

Journal Article Type Article
Publication Date Jul 1, 2002
Journal Facilities
Print ISSN 0263-2772
Publisher Emerald
Peer Reviewed Not Peer Reviewed
Volume 20
Issue 7/8
Pages 251-261
Keywords business process, reactive maintenance projects
Public URL
Publisher URL
Additional Information Additional Information : This article received "Highly Commended Award" from Emerald Literati Club in 2003. It is based on an EPSRC project, for which Sun was the principal investigator and Barrett the co-investigator. Petley and Ali were the Research Fellow/Assistant. Lead author.

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