Dr Janet Carruthers' Outputs (43)

Purchaser-provider interaction in UK public health: Improving stakeholder cooperation (2007)
Journal Article

The purpose of this paper is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, it examines the nature of cooperation between the providers of healthcare services (hospitals) and those who... Read More about Purchaser-provider interaction in UK public health: Improving stakeholder cooperation.

The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector (2006)
Journal Article

Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference Contribution

Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference Contribution

Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation (2006)
Journal Article

Purpose - The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those... Read More about Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation.

Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation (2006)
Journal Article

The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation (2005)
Presentation / Conference Contribution

The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships (2005)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in a public health-care environment (2005)
Journal Article

Purpose - This paper proposes investigating a model of service recovery performance in a public health-care setting. Design/methodology/approach - Frontline hospital staff (administrative and nursing staff) representing a range of out-patient departm... Read More about Antecedents and outcomes of service recovery performance in a public health-care environment.

An examiniation of stakeholder relationships in the UK public healthcare sector (2005)
Presentation / Conference Contribution

Organisational partnerships alliances and networks (2005)
Presentation / Conference Contribution

The management challenge of realising purchaser-provider cooperation in the UK public health sector (2005)
Presentation / Conference Contribution

A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector (2005)
Presentation / Conference Contribution

Service recovery performance in a public healthcare environment: Antecedents and outcomes (2004)
Presentation / Conference Contribution

The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector (2004)
Presentation / Conference Contribution

Using choice experiments to study adoption processes: A pilot study (2004)
Presentation / Conference Contribution

Antecedents and outcomes of service recovery performance in a private healthcare environment (2004)
Journal Article

Antecedents of service recovery performance in the New Zealand public healthcare sector (2004)
Book Chapter